Southwestern College

SLO PERFORMANCE - ISLO/PSLO OVERALL

Program: Business

Date:

05/06/2014

Sales and Customer Service Professional CP 2175

SLO Class:

Sales and Customer Service Professional CP 2175

Terms:

Fall 2013, Spring 2013, Fall 2012, Spring 2012, Fall 2011

PSLO:

1. Student will present ideas clearly and persuasively with the goal of selling a product, service, or idea.  

N/A

No Proficiency

Low Proficiency

Proficiency

High Proficiency

Mastery

Total

Fall 2013

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

-

Spring 2013

0 (0.0%)

1 (4.2%)

2 (8.3%)

7 (29.2%)

5 (20.8%)

9 (37.5%)

24 (100%)

Fall 2012

0 (0.0%)

1 (9.1%)

2 (18.2%)

3 (27.3%)

2 (18.2%)

3 (27.3%)

11 (100%)

Spring 2012

4 (8.2%)

1 (2.0%)

1 (2.0%)

8 (16.3%)

22 (44.9%)

13 (26.5%)

49 (100%)

Fall 2011

0 (0.0%)

3 (12.0%)

3 (12.0%)

2 (8.0%)

7 (28.0%)

10 (40.0%)

25 (100%)

Total

4 (3.7%)

6 (5.5%)

8 (7.3%)

20 (18.3%)

36 (33.0%)

35 (32.1%)

109 (100%)

PSLO:

2. Student will interact with people of diverse ethnic and socio-economic backgrounds in providing quality customer service with the goal of retaining and building good relationships with customers, clients, and co-workers.

N/A

No Proficiency

Low Proficiency

Proficiency

High Proficiency

Mastery

Total

Fall 2013

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

-

Spring 2013

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

-

Fall 2012

0 (0.0%)

1 (9.1%)

2 (18.2%)

3 (27.3%)

2 (18.2%)

3 (27.3%)

11 (100%)

Spring 2012

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

4 (100.0%)

4 (100%)

Fall 2011

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

-

Total

0 (0.0%)

1 (6.7%)

2 (13.3%)

3 (20.0%)

2 (13.3%)

7 (46.7%)

15 (100%)

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May 06, 2014 7:17 PM



Southwestern College

SLO Performance - ISLO/PSLO Overall Report

Report Totals by Term:

N/A

No Proficiency

Low Proficiency

Proficiency

High Proficiency

Mastery

Total

Fall 2013

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

0 (0.0%)

-

Spring 2013

0 (0.0%)

1 (4.2%)

2 (8.3%)

7 (29.2%)

5 (20.8%)

9 (37.5%)

24 (100%)

Fall 2012

0 (0.0%)

2 (9.1%)

4 (18.2%)

6 (27.3%)

4 (18.2%)

6 (27.3%)

22 (100%)

Spring 2012

4 (7.5%)

1 (1.9%)

1 (1.9%)

8 (15.1%)

22 (41.5%)

17 (32.1%)

53 (100%)

Fall 2011

0 (0.0%)

3 (12.0%)

3 (12.0%)

2 (8.0%)

7 (28.0%)

10 (40.0%)

25 (100%)

Total

4 (3.2%)

7 (5.6%)

10 (8.1%)

23 (18.5%)

38 (30.6%)

42 (33.9%)

124 (100%)

Grand Totals:

N/A

No Proficiency

Low Proficiency

Proficiency

High Proficiency

Mastery

Total

Total

4 (3.2%)

7 (5.6%)

10 (8.1%)

23 (18.5%)

38 (30.6%)

42 (33.9%)

124 (100%)

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May 06, 2014 7:17 PM