How do I log in?
How do I enroll in an online class?
How do I add or crash my online class?
How do I drop my online class?
What kind of computer and other hardware do I need?
What Internet Service Provider should I use?
How long does my online class last?
Where and when does my online class meet?
What hours will my online class be available?
Will I have to purchase a textbook?
How will I receive my class assignments?
Is there a term paper required for my online class?
How much time will I have to devote to my online class?
How will I be graded?
How can I ask questions regarding my online class?
How can I contact my instructor?
Do I need a personal email account?
How can I get my own email account?
How can I get a Class Schedule?
How can I get a college Catalog?
How do I change my E-mail?
How do I change my Online Course Password?
How can I view my grades in an Online Course?
How can I submit assignments using Digital Drop Box?
How can I email my instructor through my Online Course?
What do I do if I have trouble?
 

How do I log in?
Your username is: First Name Initial, Last Name Initial and your seven digit student number (no spaces and no capitals).
Example: Student Ben Hicks with student number 416-069
username would be - bh0416069
Your password is your First Name Initial and complete Last Name
Example: Student Ben Hicks with student number 416-069
password would be - BHicks
If you have a hyphenated last name, use it.
Example: Student Ben Hicks-Chang with student number 416-069
password would be - BHicks-Chang

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How do I enroll in an online class?
To enroll in an online class you must follow the standard enrollment process. For new and returning students, you must complete a Southwestern College application and be accepted at Southwestern College. You will be asked to complete the steps to matriculation (see class schedule page). Admissions will give you a date to complete telephone registration or use our WebAdvisor. Please follow the process outlined in the class schedule and on the back of your telephone registration appointment card.
You will be automatically enrolled into your online class after you complete the registration process. 
Log in at Blackboard and you will see your class name on the left of the screen. Click on it to view class information. For continuing students, please refer to the class schedule to select a course and follow the same telephone registration process used for on campus courses. For help with the enrollment process, or for enrollment specific questions, please contact Admissions at (619) 482- 6550.
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How do I add or crash my online class?

To add or crash your online class you will need to contact your instructor within the first two weeks of class. The instructor must sign an add slip, provide you with their enrollment process guidelines and add you to their class roster. It is your responsibility to insure that you add the class through telephone registration or turn the add slip into admissions . See the class schedule for important deadline dates the Academic Calendar.

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How do I drop my online class?

To drop your online class you will need to contact your instructor by the withdrawal dates listed in the class schedule or Academic Calendar. It is your responsibility to turn in a drop slip by the withdrawal deadline date. Failure to withdraw from the course in a timely manner may result in your being given an unsatisfactory grade in the course.

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What kind of computer and other hardware do I need?

Certified and Compatible Internet Browsers

Certified: Fully tested and supported.

Compatible: Partially tested but should function properly.

Unsupported: Either unsupported by the vendor or not tested.

Windows Operating System


   IE 11
 IE 10
 IE 9
 Firefox (ESR)

 Firefox

(Final Release Channel)

 Chrome

(Stable Channel)

Windows Vista (32 bit)
 Unsupported  Unsupported  Certified  Compatible  Compatible  Compatible

 Windows Vista(64 bit)

 Unsupported  Unsupported  Compatible  Compatible  Compatible  Compatible
 Windows 7 (32 bit)
 Compatible  Compatible  Compatible  Compatible  Compatible  Compatible
 Windows 7 (64 bit)
 Certified  Certified  Compatible  Certified  Certified  Certified
 Windows 8 (32 bit)
 Compatible  Unsupported  Unsupported  Compatible  Compatible  Compatible
 Windows 8 (64 bit)
 Certified  Unsupported  Unsupported  Certified  Certified  Certified

Mac OSX Operating System

   Safari 7
 Safari 6
 Firefox (ESR)
 Firefox (Final Release Channel)
 Chrome (Stable Channel)
 Mac OSX 10.7
 Unsupported Compatible Compatible
Compatible
Compatible
 Mac OSX 10.8
 Unsupported  Certified  Certified  Certified  Certified
 Mac OSX 10.9
 Certified  Unsupported  Certified  Certified  Certified


Configuration Notes:

Internet Explorer 9 is only supported in Standards Mode.
Blackboard strives to make all its products as accessible as possible. JAWS 14 and 15 were used during accessibility testing of 9.1 April 2014.
Chrome support: due to the auto-update feature of Chrome, support is based on the version available at the time of testing. 9.1 April 2014 was tested with Chrome 34.
Firefox support: due to the auto-update feature of Firefox, support is based on the version available at the time of testing. 9.1 April 2014 was tested with Firefox versions 28 and 24 (ESR).
Note on OSX 10.8 Java is no longer shipped as part of the OS install and must be downloaded and installed by users on request of application/applet - this is a one time action on the part of the user.


Technologies NOT supported

Windows XP no longer supported.
OSX 10.9/Safari 7.x support added.
OSX 10.7 moved to compatible.
IE11 support added (focus on 64-bit)

Window XP and XP 64-bit (unlisted)
Internet Explorer 6, 7, 8
Firefox 1.x, 2.0, 3.0, 3.5 and 3.6
Safari 2, 3, 4, 5 (or any version on Windows)
Mac OSX through 10.6
Jre 5 though it may continue to work


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What Internet Service Provider should I use?
Southwestern College does not recommend any particular Internet Service Providers. Online classes are designed to work with a variety of browsers and service providers .Commonly used browsers are Internet Explorer and Netscape. If you use one of these browsers please be sure it is the latest version.You can check this by going to the browser'shome page and comparing your version (click HELP, then ABOUT from your computer'sbrowser window) with their newest downloadable one .

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How long does my online class last?
Your online class may meet the same length of time as on-campus classes. If thereare special meeting times (i.e. short session courses), the dates will be listedin the class schedule. Contact your instructor if youneed more information.

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Where and when does my online class meet?
Your online class may require that you attend an on campus orientation. Consult with your instructor todetermine if this is a requirement for your class. An online orientation is available. Some instructors will require that you meet on campus to take tests. Other instructors may require that you meet in online discussion boards, or virtual classrooms,with a study group. Generally, your class work can be completed online within the calendar dates set by your instructor. This does not mean that online classes are self-paced.You must meet deadline dates to complete assignments set by yourinstructor just as you would in an on campus class.

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What hours will my online class be available?
One of the key benefits of your online class is that it's ALWAYS available.The Internet is available 24 hours a day and so is your online class. This does notmean you will be able to complete a semester's worth of work in one week. Your instructor will determine the pace of your course. This simply means your instructor may make tests, assignments and projects available only for a certain length of time.This allows you and your classmates to work through the course together and it promotes interaction with your classmates and your instructor.

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Will I have to purchase a textbook?

Your online courses may require a textbook. Your instructor will list the textbooksthat will be used in your online class in the course syllabus, or will inform you of the textbook requirement by email or by telephone. Your textbook(s) can be purchased at the Southwestern College Bookstore.

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How will I receive my class assignments?
The primary communication between you and your instructor will probably be email. Other communication methods might include a web-based forum, discussion boards, virtual classrooms,or by posting documents. When you first contact your instructor he/sh ewill give you details on communication methods. Refer to the online student orientation, about how to post assignments and how to use discussion boards. Ask your instructor if you have any trouble.

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Is there a term paper required for my online class?
It will depend on the specific class that you are taking. Some classes (such as English Composition) will probably require you to write a paper. Your instructor will include assignments, such as term and research paper requirementsin the class syllabus.

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How much time will I have to devote to my online class?
Students often have the misconception that because a class is online that itwill not be as challenging as the on-campus version. In fact, the opposite is true. Though online classes do not take place in a traditional classroom, you should expect to spend as much, if not more time and energy to successfully complete an online class. Just like in the traditional classroom, you are expected to complete assignments, take tests, write papers and participate in discussions.

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How will I be graded?

You will be graded much like in a traditional class. You will be evaluated on various assignments, tests, quizzes, papers and projects that are required by your instructor. The grading policy for your online class will be outlined in the instructor's syllabus, or communicated to you by email, telephone, or by other means at the instructor's discretion.

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How can I ask questions regarding my online class?
There are several ways you can find answers to your questions. You will have access to your instructor's e-mail address, which willallow you to ask questions personally. Another option would be to use the discussionboards to query your classmates about course materials, assignments etc. Theimportant lesson that successful online students learn is to ASK questions!

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How can I contact my instructor?
You can refer to the Online Instructor Directory located at www.swccd.edu clickon Online Learning and then click on your class link. Your primary contact withyour instructor will be via e-mail, discussion boards, virtual class room activitiesor contact requirements will probably be outlined in your class syllabus. Your instructor will let you know the method they prefer.

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Do I need a personal e-mail account?
An e-mail account is required for an online class
. If you do not havea personal e-mail account, you can use a friend's e-mail, or a work account(if permissible by your employer), or you can register for a free e-mail accountwith popular e-mai lproviders such as Hotmail or Yahoo! .E-mail is an important method of communication for your online class and if youdo not have access to an e-mail account you may miss important information.

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How can I get my own e-mail account?
There are a variety of ways to obtain an e-mail account. If you do nothave an e-mail account, accounts are available for free on the World Wide Web. Yahoo! and Hotmail aretwo of the most popular and they are FREE!


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How can I get a Class Schedule?
You can access a current class schedule online.

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How can I get a college Catalog?
Your college catalog can be purchased at the Southwestern College Bookstore and at any of the college education centers. You can access the current college catalog online.

How do I change my E-mail?
Start at the homepage
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "WebAdvisor/Change or Modify Your Email" link
Select the "Go To WebAdvisor Now" link
Select the "Log In" button to login to the WebAdvisor system
After logging in select the "WebAdvisor for Students" link
Select the "Change contact information" link
Enter your most current email address in the "E-mail Address" field
Click "Submit"


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How do I change my Online Course Password?
Start at the homepage

Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Change your password" link
Select the "Change your password" link once again
Enter the same password into both fields
Click "Submit"


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How can I view my grades in an Online Course?
Start at the homepage

Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "View Grades" link
Click the course link that matches the grades you would like to view


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How can I submit assignments using Digital Drop Box?
Start at the homepage
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Courses" tab
Select the course to work in
Select the "Tools" button
Select the "Digital Drop Box" link
Select the "Send File" button
Enter a name for the file you want to upload in the "Name" field
Select the "Browse" button
Select the file you want to upload
The "Comments" field is not required for the file to upload but can be used
Click the "Submit" button


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How can I email my instructor through my Online Course?
Start at the homepage
Click the "Online Learning" Link
Click the "SWC Course Login" button
Select the "Courses" tab
Select the Instructor"s course
Select the "Communication" button
Select the "Send Email" link
Select the "All Instructor Users" link
Enter a subject in the "Subject" field
Enter the message in the "Message" field
Click the "Submit" button

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What do I do if I have trouble?
You can call, come in, or email the online Learning Center by doing one or more of the following:

  • 888.556.6718 (hotline)
  • OnlineLearning@swccd.edu (email)
  • Come to room L103 if you are on campus. The Online Learning Center is located on the first floor of the LRC/Library. Hours of operation are:
    • Monday – Thursday: 8:00 am – 4:00 pm
    • Friday: 8:00 am – 3:00 pm ( Email and telephone support ONLY)



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Last updated: 1/28/2016 12:05:28 PM